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Click HERE for New Customer Application Form.
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ORDERING
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You can order on our website, via EDI, phone or email!
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PRICES
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All prices quoted are Canadian Retail. Prices are subject to change based on fluctuating exchange rate.
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TERMS
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Licensed retail outlets: 40% discount on minimum orders of $100 wholesale. 20% discount on orders below minimum.
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SHIPPING
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We ship via Canpar, Purolator, UPS or Canada Post Commercial Service. We offer same-day shipping on most orders.
FREE FREIGHT on minimum $400 net invoice to a maximum of 5% of net.
We reserve the right to bill for any rural, residential, or remote charges levied by our carriers.
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SHORTAGES & DAMAGES
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Shortages, damages, or mis-ships MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT OF ORDER. Send photos of any damaged items and a picture of the box they arrived in, if damaged.
DAMAGES CAUSED BY SHIPPING COMPANY: You MUST note damaged boxes with the Carrier WHEN THEY ARE DELIVERED. This includes dents, broken open, signs of liquid damage, etc. We cannot make a claim
if the boxes are signed for as being in good shape. Please notify DEMPSEY of the damages within 24 hours of receipt. At that time, we will advise you of how to proceed. PLEASE retain the damaged box in which the goods arrived.
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RETURNS
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General returns may be made as follows:
Returns must be:
1. Accompanied by a letter or credit claim detailing: ISBN, QUANTITY, TITLE and PURCHASE PRICE.
2. In saleable condition.
3. Less than 10% of value purchased in the previous 12 months.
Items that are shop-worn, marked, damaged in transit to us, or bearing price stickers from your store will not receive credit.
We reserve the right to levy a 10% restocking charge on returned goods which are not accompanied by the requested paperwork.
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RETURNS: CALENDARS
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Calendars may be returned for full credit by the end of February each year. Calendars may not be returned past the end of February.
A maximum of 10% value of purchases may be returned.
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RETURNS: BOOK and SIDELINE OVERSTOCK
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Books may be returned under the following conditions. Returns must be sent back less than 365 days and more than 90 days from purchase, unless prior arrangements have been made.
A 10% re-stocking charge will be applied to returns that were purchased less than 90 days previously. No returns will be accepted that were purchased more than 365 days previously. ITO titles are non-returnable.
Items that are shop-worn, marked, damaged in transit to us, or bearing price stickers from your store will not receive credit.
Sidelines: Please note that we do NOT accept returns on long-discounted (45%) items.
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